For appliance & home-product retailers
You sell the product.
Let’s get the installation sorted.
Bring SparkFlow in for water-heater and ceiling-fan installations. We work with your team on customer requirements, appointment arrangements and after-sales handling.
See the installations we support
From your sales team
to the customer’s home.
The installations
For a single customer’s order or an ongoing arrangement, start with the products you sell and the work your customers need.
Replacement support, including coordination of the required PUB submissions through the responsible Licensed Plumber.
The quoted scope confirms the documents, charges and site work. Electrical work is assigned to the appropriately licensed worker where required.
Water heater replacement PUB submission requirements (opens in a new tab) ↗Installation support for the instant heaters you sell, with the model and existing connections reviewed before the job is booked.
Send photos of the current heater, pipework and electrical point so we can identify what the proposed installation involves.
Water heater installationHelp your customer arrange installation after choosing a fan. We review the ceiling, mounting point and electrical connection against the proposed model.
Flag false ceilings, high ceilings, an existing fan to remove and any building access restrictions when sending the order.
Ceiling fan installationHow we work together
No guessing who is booking the visit or what the installer has been told. Agree the handover once, then use it for each job.
Send the model, delivery status, site photos and customer requirements. Name the person we should coordinate with.
A clear job handoverWe check what the installation needs and agree the work, charges, exclusions and available dates.
Agreed chargesConfirm product delivery, customer access and the appointment through the agreed contact.
Coordinated schedulingReceive progress updates and the agreed completion photos or documents, with any follow-up items noted.
Visibility of progressAgree it before the first job
The practical details make the partnership work. We put these arrangements in writing so your team, our team and the customer know what to expect.
The agreed scope comes first.
Work, charges and responsibilities are confirmed before installation.
After installation
We agree the completion photos, documents and updates your team needs for each job.
If the customer raises an installation question later, the agreed contact and job record help us pick it up.
Before we start
Have a particular model or arrangement in mind? Send it over and we can talk through the details.
Ask our team (opens in a new tab)We arrange installations in Singapore, including HDB flats and condominiums. Send the postcode, property type and any building access restrictions. We confirm whether we can take the job and the available appointment slots before booking.
The product brand and model, order reference, delivery status, site postcode and clear photos of the existing fitting and connections are a useful start. We also need the authorised contact, access arrangements and preferred dates. Share customer details only with their permission.
Tell us which products you sell, the installation types and your expected job volume. We agree the scope, charges, payment arrangement and any exclusions in writing. Retail product prices and consumer installation offers are not automatically a trade rate.
We explain the extra work and charge to the agreed decision-maker and seek approval before proceeding with it. Examples may include changes to pipework or wiring, a different mounting arrangement, difficult access or an additional visit. Unsafe or unsuitable conditions may mean rescheduling or revising the scope.
Our storage water heater replacement support includes coordination of the required PUB submissions through the responsible Licensed Plumber. The quotation confirms the applicable documents, responsibilities and charges for the particular job.
Any SparkFlow workmanship coverage is stated in the accepted quote or contract. Manufacturer product warranties are separate. Before jobs begin, we agree who receives after-sales reports, what information is needed and how an installation issue is referred to SparkFlow. Read our warranty policy.
Retailer partnerships
Tell us what you sell and where you need installation support. We’ll discuss the jobs, the handover and an arrangement that fits your team.
Tell us a little about your business. We can then discuss the jobs, how you prefer to work and what needs agreeing before the first booking.
