Warranty Policy

Warranty coverage is not identical for every product or job. Your accepted quote, contract or invoice states any SparkFlow workmanship term that applies to the agreed scope. A manufacturer warranty is separate and follows the exact product's current official terms.

1. The written job document controls

Before approving work, check that the quote or contract identifies the scope, supplied items, exclusions, price and any workmanship coverage. If no workmanship duration is stated there, this webpage does not create one. A later variation should also be approved in writing.

2. Product warranty (supplied items)

Manufacturer coverage can vary by model, component, registration, installer requirements and purchase channel. Check the official warranty supplied for the exact model before purchase, complete any required registration, and keep the invoice, serial number and warranty documents. SparkFlow cannot expand or replace a manufacturer's terms on this page.

3. Reporting an issue

1. Contact us using the details below and include the quote or invoice number.
2. Send the product model, serial number where relevant, photos or video, and a clear description of what happened.
3. We will compare the report with the agreed scope and applicable written terms, then confirm whether further information or a site visit is needed.
4. Do not keep operating equipment that is tripping, leaking, overheating, burning or otherwise unsafe while waiting for a response.

4. Common exclusions

The controlling written term may contain different or additional exclusions. Common examples include:

• Damage caused by misuse, accident, modification, or third-party work after we left the job.
• Normal wear, consumables or deterioration unrelated to the agreed workmanship.
• External causes such as an unrelated leak, supply anomaly, impact, fire or flooding.
• Product defects governed by the manufacturer or seller rather than SparkFlow workmanship.
• Customer-supplied items, except to the extent a written install-only term says otherwise.

5. Registration does not create coverage

Submitting the SparkFlow warranty-registration form helps us match your details to an order. It does not activate, extend or alter a product or workmanship warranty unless the controlling official terms expressly say so.

6. Statutory rights

Nothing on this page excludes rights that cannot lawfully be excluded under applicable Singapore law. Where this summary and a signed contract differ, the contract and applicable law govern.

7. Contact

• WhatsApp: +65 8069 1388 (fastest)
• Email: sales@sparkflow.com.sg
• Address: 9010 Tampines Street 93, #02-125, Singapore 528844