Terms

Terms of Service

Effective from 31 July 2026

These Terms of Service ("Terms") govern the home-services work SparkFlow Pte Ltd ("SparkFlow", "we", "us") provides to you ("Customer", "you") in Singapore. By engaging us for any service — quotation, inspection, installation, repair or maintenance — you accept these Terms.

1. Quotations

Quotations are based on the information you give us (photos, descriptions, postcode, brand/model details). The written quote states its assumptions, inclusions and exclusions. If the supplied information or site condition differs, we pause and obtain your written approval before carrying out a priced variation.

Each quote states its own validity period. Product availability, supplier pricing and scheduling are reconfirmed when you accept.

2. Scheduling and cancellations

  • Confirmed bookings are tentative until we send a written WhatsApp confirmation.
  • Any attendance, urgency, cancellation or rescheduling fee is stated in the written booking confirmation before acceptance.
  • If no such fee is stated, do not infer one from this webpage.
  • If we need to reschedule, we will confirm the available options with you.

3. Site access and safety

You agree to:

  • Provide reasonable access to the work area (e.g. clear furniture, unlock cabinets) before our arrival.
  • Disclose any known hazards (asbestos suspicion, recent flooding, structural issues).
  • Keep pets and young children out of the immediate work zone for their own safety.
  • Authorise the work to be performed if you are the owner or have the owner's written permission (tenants must confirm landlord approval for any structural work).

4. Pricing and payment

  • Prices are quoted in Singapore Dollars (SGD), with GST treatment stated where applicable.
  • The quote or contract states the accepted payment methods, deposit or progress schedule, and due dates for that job.
  • Any late-payment term must be included in the accepted written agreement.

5. Parts and materials

Where we supply parts (sockets, breakers, water heaters, ceiling fans, paints, fittings), we use components from reputable brands at fair market price. You may choose to supply your own parts — let us know upfront so we can quote install-only, and note that our product defects in customer-supplied items remain separate from any written installation-workmanship term.

6. Workmanship warranty

Any workmanship coverage is stated in the accepted quote, contract or invoice and summarised in our Warranty Policy. Product coverage follows the exact manufacturer or seller terms. This page does not create a blanket warranty duration.

7. Limits of our liability

Our liability for any single job is limited to the price you paid for that job. We are not liable for:

  • Pre-existing conditions or defects in your home that we did not cause.
  • Loss of use, lost earnings, or consequential losses (e.g. spoiled food because we serviced the fridge circuit and you forgot to plug it back in).
  • Damage caused by you or third parties after we left the job.
  • Outcomes from work done outside the agreed scope at your request without a written variation.

Nothing in these Terms limits liability for death, personal injury caused by our negligence, or any other liability that cannot be excluded under Singapore law.

8. Insurance and project documents

If your building, managing agent or project requires evidence of insurance or another document, tell us before booking. We will confirm what current documentation can be supplied for the agreed scope; this webpage is not a certificate of insurance.

9. Photos of completed work

We use completed-work photos for a portfolio or social media only with the appropriate permission. We avoid publishing addresses, faces or identifying belongings. You may withdraw permission for future use by contacting us, subject to material already lawfully published or otherwise required to be retained.

10. Customer obligations

By engaging us you confirm that:

  • You are 18 or over and authorised to enter into this agreement.
  • You have the right to authorise the work being done (as owner, or with the owner's permission).
  • Any HDB-regulated renovation work is within the approved scope and our HDB contractor registration (HB-10-5499Z). Work requiring an individual regulated trade is assigned to the appropriately licensed person; BCA ME05 L1 is a company registration, not an EMA worker licence.

11. Disputes

We aim to resolve any disagreement amicably. If we can't, you may refer the matter to the Singapore Mediation Centre or the Small Claims Tribunals (for claims up to $20,000). These Terms are governed by Singapore law and any litigation will be heard in the courts of Singapore.

12. Changes to these Terms

We may update these Terms. The version that applies to your job is the one in effect on the date we send your quotation. Material changes will be highlighted with a notice on this page.

13. Contact

Any concerns or formal notices should be sent to:

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