Question 1

Are you HDB Licensed? What about for electrical work?

Accepted Answer

Yes — SparkFlow Pte Ltd is an HDB Licensed Contractor (license HB-10-5499Z). All our electrical work is done by ME05 L1 Electrical Contractor-registered electricians. Both are mandatory in Singapore for legal HDB and condo work; we display both license numbers in the footer.

Question 2

How fast can you come?

Accepted Answer

WhatsApp messages are read 24/7. During work hours (Mon–Sat, 9am–6pm) we usually slot urgent jobs same-day or first thing the next morning. Outside hours, we lock in the first available next-morning slot. For emergencies (no hot water, active leak, exposed wires), tell us upfront and we'll prioritise.

Question 3

Do you operate islandwide?

Accepted Answer

Yes, across Singapore — HDB flats, condos, landed, and small offices. No service fee for travelling to your area; we factor it into the quote so what you see is what you pay.

Question 4

Why do you prefer WhatsApp over phone calls?

Accepted Answer

Photos. A photo of your broken water heater or leaking pipe lets us diagnose 80% of the way in seconds — that means we can quote accurately and bring the right parts on the first visit. Phone is fine for urgent stuff, but WhatsApp gets you a faster + more accurate quote.

Question 5

Who actually does the work?

Accepted Answer

Co-founders Benetton and Royston Chan personally handle scheduling. Site work is done by our in-house technicians (no random freelancers); electrical jobs are supervised under our ME05 L1 license.

Question 6

How is your pricing decided?

Accepted Answer

Most jobs are quoted upfront over WhatsApp before we book. We quote based on the photo + your description — no surprise add-ons once we're on-site, no parts markups we don't tell you about. If something turns out more complex than the photo showed, we tell you BEFORE doing extra work and you decide.

Question 7

Can I get a quote without committing?

Accepted Answer

Yes. WhatsApp a photo + your postcode and we'll quote in minutes. No site visit needed for most jobs. Free quote, no obligation, no hard sell.

Question 8

What payment methods do you accept?

Accepted Answer

PayNow (preferred — instant), bank transfer, cash, and cheque. We don't take credit cards on-site to keep prices low (no card-processing markup). Payment is on completion unless agreed otherwise.

Question 9

Do you provide a workmanship warranty?

Accepted Answer

Yes — 30-day workmanship warranty on every job, free re-visit. For installations, the unit itself is covered by the manufacturer's warranty (typically 1-7 years depending on brand and product). Full warranty terms are at /legal/warranty.

Question 10

Are there any hidden charges?

Accepted Answer

No transport fee, no admin fee, no after-hours surcharge. The quote we give you over WhatsApp is the price you pay — assuming the job matches your description and photos.

Question 11

I have no hot water right now — can you come today?

Accepted Answer

WhatsApp us a photo of the heater + your postcode. During work hours (Mon–Sat, 9am–6pm) we usually slot urgent repairs same-day or first thing the next morning. Common quick fixes — tripped MCB, blown heating element, faulty thermostat — take 1–2 hours on site.

Question 12

Storage vs instant heater — which is right for my home?

Accepted Answer

1-bathroom HDB or studio with 1–2 occupants → instant heater is usually enough. 2+ bathrooms or families → storage heater (25–50L for 2 people, 50–100L for larger families). Tell us your home size + occupants and we'll recommend in WhatsApp.

Question 13

My heater is leaking — fix or replace?

Accepted Answer

Depends where it's leaking. Pipe fittings or relief valves are usually a simple fix (under $150). Tank-body leaks = the inner tank has corroded — that's not repairable, you'll need a replacement. We diagnose first and quote both options before any work.

Question 14

My power keeps tripping — what's wrong?

Accepted Answer

Usually one of: an overloaded circuit (too many heavy appliances on one socket), a faulty appliance (often a water heater or aircon), a damaged wire, or a faulty MCB/RCD. Our electrician traces it by isolating each circuit; diagnosis + fix is usually 1–2 hours.

Question 15

Do I need a licensed electrician for water heater installation?

Accepted Answer

Yes — by Singapore law, water heater electrical hookup must be done by a Licensed Electrical Worker (LEW). SparkFlow is registered with EMA as a ME05 L1 Electrical Contractor, so every install is by-the-book, insured, and compliant for HDB and condo regulations.

Question 16

Can you upgrade my distribution board (DB box)?

Accepted Answer

Yes — full DB box upgrade with RCDs, MCBs, and labelled circuits for older HDB flats. We notify Singapore Power and pull the work permits as part of the job. Usually 3–4 hours; price depends on existing wiring.

Question 17

Can you install ceiling fans in HDB flats?

Accepted Answer

Yes. We do KDK, Fanco, Crestar, Acorn, Bestar and most brands. Standard HDB ceiling heights (2.6m) work for hugger fans; if you have a higher ceiling we use down-rods. We bring the mounting bracket, wiring, and remote setup — full install is 60–90 minutes.

Question 18

Brand recommendations?

Accepted Answer

For HDB bedrooms: Fanco Rito-3 (our top seller). For living rooms: Fanco Galaxy-5 or B-Star. For premium quiet: KDK DC series. We're an authorised installer for all major brands. See real listings on /products.

Question 19

I have a burst pipe / active leak — can you come now?

Accepted Answer

Active leaks are emergency — WhatsApp us a photo, location of the shutoff valve, and your postcode. We'll dispatch the nearest available technician. Shut off your water main first to limit damage while we're on the way.

Question 20

Tap or shower mixer replacement — how long and how much?

Accepted Answer

Most tap or mixer swaps are 30–60 minutes, $80–150 depending on the fitting and whether the wall pipes need adjusting. We can supply common brands or install one you bought yourself.

Question 21

How often should I service my aircon?

Accepted Answer

General servicing every 3–4 months for daily-use units; chemical wash once a year for older units or those with mould smell. Singapore's humidity makes this stricter than other climates — under-serviced units cost more in electricity AND fail earlier.

Question 22

Aircon not cold — is it gas top-up?

Accepted Answer

Maybe, but not always. Symptoms of low gas: cold-then-warm cycling, ice on the pipes, unit running but not cooling. Could also be a dirty filter, fan motor, or compressor issue. Our tech diagnoses on-site; gas top-up is $80–120, full chemical wash $120–180.

Question 23

What counts as 'handyman' work?

Accepted Answer

Wall-mounting TVs/shelves, drilling, hanging art, door + lock repairs, furniture assembly, curtain rails, towel rails, mirror mounts. If it's a small fix-it job around the home that doesn't need a specialist trade, we do it. From $60.

Question 24

Can you paint just one room?

Accepted Answer

Yes. Single-room paint jobs from $250 (small bedroom) to $450 (large living room). Full-unit HDB repaints from $1,200 depending on flat size. Includes prep, premium paints (Nippon / Dulux), clean handover.

Question 25

Do you handle full HDB or condo renovations?

Accepted Answer

Small-to-medium scope — kitchen, bathroom, single room, or full-unit refresh. We don't do hacking-heavy major reno (better suited to a dedicated contractor) but we handle layout reconfig, carpentry, painting, electrical + plumbing coordination, and finishing.

Question 26

Move-in/move-out cleaning — what's included?

Accepted Answer

Deep clean of every surface, kitchen and bathroom degreasing, window tracks, fan blades, behind appliances. Post-renovation cleaning includes dust + debris removal. Pricing scales by unit size: HDB 3-room from $280, 4-room $350, 5-room $420. Larger homes by quote.

Questions, answered.

General

Pricing & payment

Water heater

Electrical

Ceiling fan

Plumbing

Aircon

Handyman, painting, renovation, cleaning

Still got a question? Ask us directly.